What We Provide

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Circulation routes around the Gallery building may alter during installation periods. Please click here to download a copy of the floorplan. Our current exhibition programme can be viewed here.

Please call the Visitor Services team on 020 7522 7888 or e-mail info@whitechapelgallery.org for assistance with planning your visit around the Gallery.

Step-free access

Our entrance is at street level and all the galleries are wheelchair accessible. All levels are lift-accessible and there are two lifts serving different parts of the building:

Lift 1 is situated in the Foyer opposite the Cloakroom and serves the following areas:

• Level -1 for the baby change and public facilities
• Level 0 for Information Desk, Cloakroom, Bookshop, Whitechapel Gallery Dining Room, the Zilkha Auditorium and Galleries 1 & 2.
• Level 1A for Gallery 4
• Level 1B for Galleries 5, 6 & 7
• Level 1C for Galleries 8 & 9
  

We regret that due to a technical fault Lift 1 is currently out of action. Please call 020 7522 7888 for updates and alternative access routes.   

Lift 2 is is a staff-operated lift and serves the following areas:

• Level 0 for the Information Desk, Cloakroom, Bookshop, Whitechapel Gallery Dining Room. the Zilkha Auditorium and Galleries 1 & 2
• Mezzanine level for the Cafe/Bar
• Level 1C for Galleries 8 & 9
  
  

Borrowing wheelchairs, walkers and seating

Wheelchairs and walkers are available on request at the Information Desk.

Portable folding chairs are available from the Cloakroom Desk. 

Guide dogs

Guide dogs, hearing and registered assistance dogs are welcome. Staff can provide a bowl of water. If you want to bring your guide or hearing dog to an event in the Zilkha Auditorium, please call 020 7522 7888 in advance to reserve a seat next to the aisle.

Toilets and baby care facilities

Accessible toilets and baby changing facilities are available on the ground and basement levels.

Large print information

Large print information about exhibitions, events and facilities can be collected from the Information Desk. For other requests, or if you require alternative formats please email info@whitechapelgallery.org 

You can also download the following: 

• Large print interpretation and labels: Giuseppe Penone
• Large print interpretation and labels: Sandretto Re Rebaudengo: A Love Meal
  
• Large print season guide: Spring 2013
• Large print labels and interpretation: Karl Blossfeldt
• Key to works: Gert & Uwe Tobias
• A large print copy of the Black Eyes and Lemonade booklet is also available on request.
  

British sign language (BSL) and hearing induction loops

Click here to watch the BSL interpreted introduction to the Whitechapel Gallery

The Zilkha Auditorium, Study Studio and Creative Studios are equipped with induction loops. 

First Thursday talks are BSL interpreted and speakers giving talks in the galleries wear portable induction loops.  There are 4 portable receivers, which can be borrowed from the Information Desk.

Transcripts can be prepared for the films in the current Gerard Byrne exhibition. Please contact the Information Desk in advance on 020 7522 7888 or email info@whitechapelgallery.org

Deaf Messaging Service (DMS)

The gallery uses the DMS to alert users by text message when the fire alarm sounds. Users who wish to use the system should text WGDMS to 07797870999. To leave the system, please text STOP to the same number.

Audio Description

Picture description sessions are held once a  month at 11.30am for blind and partially sighted visitors. These free sessions explore a key piece of work from the main exhibition using detailed description and raised images. To book please call 020 7522 7888 or email tickets@whitechapelgallery.org or click here for more information about the sessions.

We can sometimes give informal introductions and tours to blind and partially sighted visitors. For more information, please send an email in advance to: info@whitechapelgallery.org.

Parking

Free parking for Blue Badge holders is available at the top of Osborne Street in the pay and display booths for an unlimited period.

One space directly outside the gallery in the loading bay is available on a first come-first serve basis (max stay 3hrs).