Visitor Services Assistant: Tickets & Surveys

  • Do you have an engaged, positive attitude and an enthusiasm for excellent visitor care?
  • Are you interested in managing the Whitechapel Gallery’s ticketing system and capturing feedback through in-person and online surveys?


The Visitor Services Assistant – Tickets & Surveys is part of a busy team providing information and customer service in the Gallery’s buzzing foyer. They hold main responsibility for welcoming visitors to the Gallery, for overseeing in-person and online bookings, and support the wider Visitor Services team in delivering exceptional visitor experiences. This role also supports the Gallery’s ticketing and box-office systems and targets. This includes being a leader when it comes to selling tickets, responding to ticket inquiries, monitoring back-of-house systems and undertaking and overseeing audience surveying.

Conditions of Work

  • Contract: Permanent
  • Hours of work: full-time, 36.25 hours per week
  • Salary: £22,525.75 per annum
    We are committed to paying the London Living Wage, and this is its level from April 2023.
  • The period of notice is 2 months in writing on either side
  • Probation period: 6 months
  • Due to the nature of the job, some evening and weekend work will be required, as well as occasional travel. This will be compensated by time off in


For further information, please download the Job Description

To apply

Please complete an application form and equality monitoring form and return to by midnight on Thursday 23rd March 2023.

Interviews will take place in the week commencing 27th March 2023.

The Whitechapel Gallery strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly encourage applications from Black, Asian, ethnic minority, LGBTQIA+ and/or disabled applicants as these groups are currently underrepresented in the Arts sector.

Charity number: 312162 Company number: 4093862

Apply for this role

  1. Download & complete the Application Form : Word; PDF
  2. Download & complete the Equal Opportunities Form: Word; PDF
  3. Email the forms to Recruitment –