Whitechapel Gallery is committed to the safety and wellbeing of all staff and visitors. Following government guidelines, and in order to protect the health and wellbeing of our staff and community of visitors, we are maintaining provisions throughout the Gallery through engineering and administrative controls, and through the use of PPE (Personal Protective Equipment).

Should you have any questions or concerns, please feel free to speak to a member of our Visitor Services team at +44 (20)7522 7888 or info@whitechapelgallery.org.

PPE in the gallery:

1. All staff and visitors to wear mandatory PPE in the Gallery unless exemptions apply. Face coverings will also be made available on arrival.
2. Hand sanitising stations are positioned throughout the Gallery.

Physical Adaptations:

1. We are maintaining one-way routes through the gallery (paid and free exhibitions), marked with signage on the floor.
2. We are limiting staff in public areas and office spaces.
3. We are limiting capacities in each gallery space.
4. We advise that for those who consider themselves at greater risk please visit the gallery during our quieter days, from 12pm – 1pm on Tuesdays and 4pm-5pm on Sundays. 
5. We encourage social distancing among visitors.
6. We are limiting the number of people using the lift at one time.
7. There is currently one sole entrance and one exit to the Gallery to facilitate social distancing in the Foyer.
8. The cloakroom remains closed until further notice.

Administrative Controls:

1. New capacity charts based on public health guidelines with regards to social distancing have been generated to define new capacity levels.
2. Thermal scanners have been installed at the Gallery’s entrance in order to safely check the temperatures of all staff and visitors without close contact. Should your temperature be identified as too high (above 37.3C), we will regrettably have to deny entry into the Gallery to avoid risk of transmission.*
3. If you or a member of your household have symptoms of coronavirus including a new, persistent cough, a fever and loss or change to your sense of smell or taste, we kindly ask you to not visit the gallery or re-book your visit.
4. We have increased the frequency of cleaning in the Gallery.
5.  Anti-viral products and hand sanitiser dispensers are stationed throughout the Gallery.

*No personally identifiable information is captured or recorded by the thermal scanner.


How do I book my visit?

Bookings for Theaster Gates: A Clay Sermon and Yoko Ono: MEND PIECE for London are bookable via the exhibition pages

How do I reschedule or change my booking slot if I change my mind?

You can amend or cancel your booking by speaking to a member of our Visitor Services team at +44 (0)20 7522 7888 or by emailing info@whitechapelgallery.org | tickets@whitechapelgallery.org

Are toilets available in the galleries?

Yes. As enclosed communal spaces like public toilets are high risk for transmission, we will be regularly disinfecting all public spaces.

Do you have baby changing facilities?  

Yes. As enclosed communal spaces like public toilets are high risk for transmission, we will be regularly disinfecting all public spaces.

Can I bring young children? 

Children are welcomed to the gallery but must be monitored by a parent or guardian.

Can I come as part of a group?

Unfortunately, all group bookings are temporarily suspended.

How will you manage social distancing in the space?

We will be restricting visitor numbers at any given time, and are creating designated routes through the exhibitions to facilitate social distancing.