Visitor Services Supervisor

Could you lead a visitor-facing team responsible for reception, information, ticketing, sales and all-round excellent customer service?

The Visitor Services Supervisor is a vital communicator across departments, working on special projects and making an organisation-wide contribution to decision-making by providing specific reports and information.

They develop, implement and continuously improve systems, staff training, policies and procedures and hold main responsibility for record keeping and the production of visitor statistics.

Conditions of work

  • Permanent contract: full time
  • Hours of work: five days per week, Monday, Tuesday, Wednesday, Thursday and Sunday, totaling 36.25 hours, including  some evening work, which will be compensated by time off in lieu
  • Starting salary: £23,000 gross per annum
  • The period of notice is 2 months in writing on either side


Download: Visitor Services Supervisor job description

Closing date: midnight, Wednesday 27 September 2017

Interviews: Wednesday 5 October 2017


The Whitechapel Gallery strives to be an equal opportunities employer and welcomes applications from all sections of the community. Charity number: 312162 Company number: 4093862

Apply for this role

  1. Download and complete the application form
  2. Download and complete the equality and diversity monitoring form
  3. Email the forms to recruitment