Visitor Services Assistant

 Visitor Services Assistant – Kick Start Scheme


For over a century the Whitechapel Gallery has premiered world-class artists from modern masters such as Pablo Picasso, Jackson Pollock, Mark Rothko and Frida Kahlo to contemporaries such as Sophie Calle, Gilbert & George, William Kentridge, Sarah Lucas, Gerhard Richter and Cindy Sherman.

With beautiful galleries, exhibitions, artist commissions, collection displays, historic archives, education resources, inspiring art courses, restaurant and bookshop, the Gallery is open all year round (opening subject to government guidelines), so there is always something free to see.

Whitechapel Gallery is currently recruiting for a 6-month Visitor Services Assistant placement through DWP Kickstart scheme. This is a great opportunity to develop a wide range of skills in a friendly, supportive environment. Suitable candidates must be aged 16-24, currently be claiming Universal Credit and are required to apply through local Job Centres following a referral from their Work Coach.

This is a 6 month placement open ONLY to applicants coming through DWP, Job Centres.

Anyone interested should speak to their Work Coach.


The Visitor Services Assistant at the Whitechapel Gallery is an opportunity for the candidate to gain training, skills and experience in a specific aspect of the workings of a public gallery. The Visitor Services Assistant will gain an insight into the visitor services, customer care and day to day running of the Front of House team of a busy Gallery. The visitor services assistant will also have the opportunity to be mentored by experienced Managers.

The Visitor Services Assistant will gain work experience in the busy Front of House and Operations department supporting the Visitor Services Supervisor, Manager and Director of Operations and Visitor Services.

For further information, please download the Role Description.

Conditions of Work

  • Contract: Fixed term 6-months contract from Mid-February 2022 – August 2022,
  • Hours of work: 25 hours per week, 9:30am – 5:45pm, Monday to Friday, plus some occasional weekend and evening work, which will be compensated by time off in lieu.
  • Salary: £10.65 gross per hour
  • Location: Whitechapel Gallery, 77-81 Whitechapel High Street, E1 7QX.

To apply

Please send your most recent CV with a supporting statement no more than 250 words to by midnight 20 February 2021.

The Whitechapel Gallery strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly encourage applications from Black, Asian, ethnic minority, LGBTQIA+ and/or disabled applicants as these groups are currently underrepresented in the Arts sector.

Charity number: 312162 Company number: 4093862

How to apply

  • Placement is ONLY available to applicants coming through the Kick Start programme via DWP & Job Centers.
  • Send your CV with a supporting statement saying why you are interested in this placement (no more than 250 words), to recruitment
  • Please also send a completed Equality and Diversity Monitoring form
  • Deadline to apply is midnight Sunday, 20th February 2022
  • Interviews: Week Commencing 21st February 2022
  • Placement Commencement: Week Commencing 7th March 2022