Please see below for more information about Whitechapel Gallery’s Terms and Conditions.
Concessions are available for students, over 60s, unwaged and disabled visitors. Proof or ID for each concession will need to be seen upon collection of tickets at the Information Desk. Carers for persons with disabilities are entitled to free admission to public events and exhibitions (subject to availability).
Whitechapel Gallery members may book up to two tickets per event at the discounted rate, proof of membership will need to be shown when collecting tickets.
Whitechapel Gallery members will be granted free admission to ticketed exhibitions at the gallery, subject to availability.
The Whitechapel Gallery accepts payments using Visa, Mastercard and Maestro; all payments are processed through our partner Sagepay. You can read Sagepay’s security policy by clicking here.
When you book tickets online for events at the Whitechapel Gallery, we will collect personal information about you, including your address. This information is used for the fulfilment of your order only.
The Whitechapel Gallery operates a guest list system for all public events and for advance bookings to exhibitions.
Once you have confirmed or paid for your order your name will be added the guest lists to the event(s); as the Gallery operates a guest list system we do not send tickets in the post.
Admission to talks, lectures, performances and courses
We strongly recommend that visitors arrive at least 20 minutes before the start of an event. Visitors are asked to sign in at the Information Desk to gain admission to events.
No drinks, food or recording equipment are allowed in the auditorium
Mobile phones, pagers and watches should be silenced before entering the auditorium.
Visitors are requested to keep their personal belongings with them at all times.
We regret that we cannot take any unpaid reservations for any public events or exhibitions where there is a fee for entry.
If you have any queries regarding the above or any other matter relating to ticket purchase please contact the Whitechapel Gallery on 020 7522 7888 or via email at firstname.lastname@example.org
From time to time it may be necessary to close parts of the Gallery – please check the website before you travel. If ticketed galleries are closed by the Whitechapel Gallery then the tickets will be valid for refund, or exchange for another date/time.
If you have any questions about our ticketing policy then please call the Information Desk on 020 7522 7888 or e-mail email@example.com
These terms and conditions (‘Terms and Conditions’) apply to the sale to you by the Whitechapel Ventures Limited (‘the Whitechapel’) of any limited edition print or any other piece of artwork (the “Artwork”) by any artist (the ‘Artist’) either at the Whitechapel’s premises or through its website.
2.1 In respect of an order made through the Whitechapel’s website, the maximum order quantity for any one item is five. Select the number of items you wish to buy, then click on checkout and enter your personal details onto the form.
Your order will then be sent to the Whitechapel by e-mail.
You can also order by telephone on +44 (0) 207 522 7888 or by fax on +44 (0) 207 377 1685.
2.2 Artwork prices are subject to change. Prices may rise as an edition of an Artwork begins to sell out.
3.1 Delivery of the Artwork shall be made by you collecting the Artwork from the premises of the Whitechapel at the time of purchase or at any other date and time so agreed.
3.2 If you purchase the Artwork through the Internet or Mail Order, delivery will be made by the Whitechapel delivering the goods to the address specified in your order. Delivery
will be made through Royal Mail Special Delivery (or alternative courier services if applicable) for UK orders and International courier services for non-UK orders. All delivery charges will be payable by you. Please allow up to 21 days
3.3 Delivery to you will be deemed to have occurred once the packaged, stamped and addressed Artwork is placed with the Royal Mail, or such other carrier as we may use.
3.4 Where you request for delivery other than in accordance with condition 3.1, the Whitechapel shall be under no obligation under section 32 (2) of the Sale of Goods Act 1979.
Title and risk in the Artwork shall pass to you when the Whitechapel has received the payment price for the Artwork in full, in cash or in cleared funds, whether or not delivery has been made. Upon such payment, you will be responsible
for the Artwork, the risk of damage to or loss of the Artwork will pass to you and you shall be responsible for insuring the same.
5.1 The Artist has worked with the Whitechapel and produced the Artwork as a special commission in conjunction with an exhibition of Artist’s work shown by the Whitechapel. The Artwork was produced with the intention that it will be sold exclusively through the Whitechapel. The Artist and the Whitechapel have agreed that the Artwork
may not be resold and accordingly, you agree that you will not do so.
5.2 In addition, but without prejudice to your undertakings set out at condition 5.1 above, you may not sell or offer to sell the Artwork on any internet-based site of any description.
5.3 In accordance with the Copyright, Designs and Patents Act 1988, copyright in the Artwork shall remain the property of the Artist at all times.
5.4 You may not produce any image of the Artwork and may not, at any time, publish or submit for publication or reproduction of any image of the Artwork to any third party, including any internet website, for any purpose.
5.5 If you breach any of your obligations set out under condition 5.3 you agree that the payment of damages alone may not be a sufficient remedy to compensate the Whitechapel or the Artist for any such breach. We and/or the
Artist may carry out all or any of the following actions:
5.6 Apply to the Court seeking an Order to prevent you from continuing to breach your obligations under these Terms and Conditions;
5.7 Apply to the Court seeking an Order that the Artwork or any item or items produced
in breach of these Terms and Conditions shall be delivered up to us carriage paid;
5.8 Apply to the Court seeking an Order to require that any items produced in breach of these Terms and Conditions shall be destroyed; or
5.9 Apply to the Court seeking an Order to require that any offer for sale or image of the Artwork placed by you (whether directly or indirectly) on any internet website is removed.
5.10 The list set out above is not exhaustive and you will indemnify us in respect of the cost of any steps taken pursuant to condition 5.5 as a result of your breach of these Terms and Conditions.
7.1 Except in respect of death or personal injury caused by the Whitechapel’s negligence, The Whitechapel shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence
of the Whitechapel, its employees, agents, sub-contractors or otherwise) which arise out of or in connection with the sale of the Artwork or its use by you and the entire liability of
the Whitechapel under or in connection with the sale of the Artwork to you shall not exceed the total sum paid under the invoice for the Artwork.
7.2 The Whitechapel does not accept any liability for damage to the Artwork caused by your own negligence or fault, in particular, but not restricted to, in the maintenance of the
No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 in connection with these Terms and Conditions other than in respect of condition 5 above, which confers a benefit on the Artist and is intended to be enforceable by the Artist.
Please note that you cannot cancel this contract.
Accordingly, once purchased you may not return the Artwork and the Whitechapel does not offer refunds.
No failure or delay by the Whitechapel in exercising any right, power or privilege shall impair the same or operate as a waiver of the same, nor shall any single or partial exercise
of any right, power or privilege preclude any further exercise of the same or the exercise of any other right power or privilege. The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any rights and remedies provided by law.
If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and Conditions and rendered ineffective as far as possible without modifying the remaining provisions of these Terms and Conditions, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties irrevocably submit to the non-exclusive jurisdiction of the English courts.
Nothing contained in these Terms and Conditions affects your statutory rights.